Frequently Asked Questions

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FAQ

General Questions

What makes Elara skincare products unique?

Elara combines science-backed formulations with natural ingredients to create gentle, effective skincare for daily use.

Are your products safe for sensitive skin?

Yes. Every Elara product is dermatologically tested and suitable for most skin types, including sensitive skin.

Is Elara cruelty-free?

Absolutely. We never test on animals, and our suppliers follow the same cruelty-free standards.

Where can I buy Elara products?

You can shop directly on our website or through authorized retailers listed on our Store Locator page.

Our Products

Do Elara products contain parabens or sulfates?

No. Our formulas are free from parabens, sulfates, and harsh chemicals.

Can I combine multiple Elara products in my skincare routine?

Yes! Our cleansers, moisturizers, and serums are designed to work together for optimal results.

How long do Elara products last after opening?

Most products remain effective for up to 12 months after opening. Please check the packaging for details.

Are your products vegan-friendly?

Many of our products are vegan. Check each product description for full ingredient information.

Shipping & Returns

Do you offer nationwide delivery?

Yes, we deliver across Bangladesh. Delivery time may vary depending on your location.

How long will it take to receive my order?

Orders are processed within 1–2 business days and typically arrive within 3–7 working days.

What if I receive a damaged or wrong item?

Contact our support team within 48 hours of delivery with your order number and photos. We’ll replace or refund it.

Can I return a product if I change my mind?

We accept returns of unopened and unused products within 7 days of delivery.

Payments

What payment methods are available?

We accept major debit/credit cards, mobile banking (bKash, Nagad, Rocket), and cash on delivery in select areas.

Is online payment safe on your website?

Yes. All transactions are processed through secure, encrypted payment gateways.

Can I use cash on delivery for all orders?

Cash on delivery is available for most local orders, depending on your delivery area.

What should I do if my payment doesn’t go through?

If a transaction fails, double-check your information or try again later. You can also contact our support team for help.

Have any other questions?

We’re always here to help. If you didn’t find the answer you were looking for, feel free to reach out — our support team will get back to you as soon as possible to make sure you have the best experience with Elara.